About the role
As a Customer Support Specialist at Taskly (you may know the role as Customer Support Executive, Support Agent or Customer Experience Associate), you help posters and Taskers by chat, email and phone when something about a task needs a person. Zen, Taskly’s AI support assistant, answers first, and you take over the conversations it hands off. They range from an unclear offer to a no-show or a refund request.
You would work with the founder and the operations side, and you would be the first to notice what keeps going wrong. Six months in, success looks like fast, kind and correct replies, with refunds and disputes handled by the written policy. It also looks like a short list of fixes you helped get made. You will learn the whole marketplace quickly, because every problem passes through you.
What you’ll do
- Answer posters and Taskers by chat, email and phone, in plain language, with the answer in the first line. Keep a friendly tone, and never leave a message waiting without saying what happens next.
- Pick up Zen hand-offs with the full conversation in front of you, so nobody has to repeat themselves. Resolve the issue or pass it on clearly.
- Apply the refunds and disputes policy: gather both sides, check the messages and the door-code arrival record, and prepare the case for a decision.
- Help Taskers with approval status, Stripe Identity checks, payouts and ratings. Help posters with payment and cancellations.
- Tag every conversation by what went wrong and which category it involved, so patterns show up in reports.
- Improve Zen by flagging answers that were wrong or unclear. Write the help article that would have prevented the contact.
- Escalate safety concerns and suspected fraud immediately, following the written steps. Do not wait for someone to ask.
What you’ll need
- 0–2 years in customer support, a service desk, a contact center or any role where you solved other people’s problems in writing.
- Excellent written English, and clear spoken English on calls, including with people who speak it as a second language.
- Comfort with a helpdesk tool such as Zendesk, Freshdesk, Intercom or Help Scout, and with typing quickly and accurately (and a willingness to learn ours).
- Calm, fair judgment with upset people, and the ability to follow a policy while saying when it does not fit.
- Reliable internet, a quiet place to take calls and availability for the shared 8:30–10:30 am Eastern window.
Education: A degree is welcome but not required. How you handle a difficult conversation matters more.
Nice to have
- Support experience at a marketplace (Airbnb, Uber, Urban Company, Swiggy, Airtasker, TaskRabbit, Upwork) or another two-sided product.
- Experience working with AI-assisted support tools, or writing help articles.
- A second language such as Hindi, Arabic, French or Punjabi.
- Experience supporting customers across time zones or in more than one country.
Skills and tools
- Customer Support
- Customer Service
- Live Chat Support
- Email Support
- Phone Support
- Zendesk
- Freshdesk
- Intercom
- Help Scout
- Dispute Resolution
- Refund Handling
- Knowledge Base Writing
Where you’ll work
- Remote. Fully remote. Open to people who live and can legally work in India, the United States, Canada or the United Arab Emirates. You work from your own country, so there is no relocation and no visa to arrange.
- Shared hours. The team overlaps for two hours each weekday: 8:30–10:30 am Eastern · afternoon in Dubai, evening in India. The rest of your day is yours to arrange.
How we hire
- 1Apply in about five minutes: your resume and a few questions
- 2A 45-minute conversation with the person you’d work beside
- 3One paid day on a real problem
- 4A decision in writing, with the reason
A person replies to every application within ten working days, even if it’s a no.
About Taskly
Taskly is a marketplace for getting anything done. Someone posts a task in their own words — typed, spoken or as a photo — and people who have been reviewed and approved send offers at a firm price. They pick one, and it gets done: a TV mounted, a website built, a parent taught to use their phone. We’re live in Canada and India and opening to more countries, built by a small team that works remotely across India, the US, Canada and the UAE.
Questions about this role
Straight answers to what people ask most.
Is the Customer Support Specialist role remote?
Yes, fully remote. You can work from India, the United States, Canada or the United Arab Emirates, and the team overlaps for two hours each weekday: 8:30–10:30 am Eastern · afternoon in Dubai, evening in India.
How much experience do I need?
About 0–2 years. It’s a guide, not a cut-off: if you can do the work described here, apply.
What does the Customer Support Specialist role pay?
Pay isn’t listed here yet. It depends on the country you work from and your experience, and it’s discussed openly in your first conversation.
How do I apply?
Upload your resume on the application page and answer a few short questions. It takes about five minutes, with no cover letter and no account. A person replies within ten working days, yes or no.
What does the hiring process look like?
A 45-minute conversation with the person you’d work beside, then one paid day on a real problem, then a decision in writing, with the reason.
Do I need support experience to apply?
No. The range is zero to two years, and any role where you helped people in writing, such as retail, hospitality or a helpdesk, counts.
Something else? Ask it in your application. A person reads it and answers within ten working days.
We don’t use AI to screen, score or rank applications: a person reads every one. If you upload a resume, AI reads it only to pre-fill your form, and you check every field before you send.
Taskly is an equal opportunity employer. We welcome people of every background, gender, age, religion, disability, sexual orientation and nationality, and we don’t ask about any of them. If anything about the process doesn’t work for you, tell us in your application and we’ll change it.
Apply for Customer Support Specialist
Your resume and a few questions. About five minutes, no cover letter, no account.
Apply now →