About the role
A Customer Success Manager at Taskly (some companies call it Customer Success Associate or Client Success Manager) makes sure posters and Taskers come back because their first task went well. Your focus is repeat posters, small business accounts and Taskers who are just getting started. You spot what is stopping someone and fix it before they leave. Think of it as the follow-up call that nobody else has time to make.
You would work with support, marketplace operations and the founder. Six months in, success looks like measurably higher repeat posting among the accounts you own and a faster path for new Taskers from approval to first offer. It also looks like a short list of product fixes, each backed by real conversations. You will hear what Taskers and posters say when no one from the product team is listening.
What you’ll do
- Own a book of repeat posters and business accounts. Check in after the first task, ask what happened and help them post the next one.
- Help new Taskers send their first offers by reviewing profiles and explaining firm-price offers, approval, payouts and ratings.
- Watch the data for early warning signs, such as no repeat within 30 days, tasks with no offers and low ratings. Reach out first.
- Run onboarding calls and short walkthroughs for business accounts that post more than one task.
- Collect feedback in a structured way. Bring the top patterns to product and operations with real examples.
- Write help articles and message templates for the questions you answer most often. Review them each month, because help articles go out of date quickly.
- Meet your best posters and Taskers monthly to find out what would make Taskly more useful. Take notes you can quote, not just a score.
What you’ll need
- 2+ years in customer success, account management or client-facing support for a marketplace, SaaS or services business.
- Daily experience with a CRM or support tool such as HubSpot, Zendesk, Freshdesk or Intercom, and the habit of logging every conversation where the next person can find it.
- The ability to pull a simple cohort with SQL or spreadsheet filters, and a clear view of which numbers matter, like repeat rate and time to first offer.
- Warm, direct writing and calls, including the ability to say no kindly and explain why.
- Comfort talking with a homeowner and a small business owner on the same day.
Education: A degree is welcome but not required. Evidence that you kept customers happy matters more.
Nice to have
- Experience at a marketplace (Airbnb, Uber, Urban Company, Swiggy, Airtasker, TaskRabbit, Upwork) or another two-sided product.
- Experience supporting freelancers, gig workers or independent professionals.
- A second language spoken widely in your market, such as Hindi, Arabic, French or Punjabi.
- Experience building a simple health score or follow-up routine from spreadsheets or SQL.
Skills and tools
- Customer Success
- Account Management
- Customer Onboarding
- Customer Retention
- Churn Analysis
- Zendesk
- Freshdesk
- Intercom
- HubSpot
- SQL
- Google Sheets
- NPS and CSAT
Where you’ll work
- Remote. Fully remote. Open to people who live and can legally work in India, the United States, Canada or the United Arab Emirates. You work from your own country, so there is no relocation and no visa to arrange.
- Shared hours. The team overlaps for two hours each weekday: 8:30–10:30 am Eastern · afternoon in Dubai, evening in India. The rest of your day is yours to arrange.
How we hire
- 1Apply in about five minutes: your resume and a few questions
- 2A 45-minute conversation with the person you’d work beside
- 3One paid day on a real problem
- 4A decision in writing, with the reason
A person replies to every application within ten working days, even if it’s a no.
About Taskly
Taskly is a marketplace for getting anything done. Someone posts a task in their own words — typed, spoken or as a photo — and people who have been reviewed and approved send offers at a firm price. They pick one, and it gets done: a TV mounted, a website built, a parent taught to use their phone. We’re live in Canada and India and opening to more countries, built by a small team that works remotely across India, the US, Canada and the UAE.
Questions about this role
Straight answers to what people ask most.
Is the Customer Success Manager role remote?
Yes, fully remote. You can work from India, the United States, Canada or the United Arab Emirates, and the team overlaps for two hours each weekday: 8:30–10:30 am Eastern · afternoon in Dubai, evening in India.
How much experience do I need?
About 2–5 years. It’s a guide, not a cut-off: if you can do the work described here, apply.
What does the Customer Success Manager role pay?
Pay isn’t listed here yet. It depends on the country you work from and your experience, and it’s discussed openly in your first conversation.
How do I apply?
Upload your resume on the application page and answer a few short questions. It takes about five minutes, with no cover letter and no account. A person replies within ten working days, yes or no.
What does the hiring process look like?
A 45-minute conversation with the person you’d work beside, then one paid day on a real problem, then a decision in writing, with the reason.
Is customer success the same as customer support here?
No. Support answers questions as they arrive. Customer success reaches out first, owns relationships over time and tries to make the questions rarer.
Something else? Ask it in your application. A person reads it and answers within ten working days.
We don’t use AI to screen, score or rank applications: a person reads every one. If you upload a resume, AI reads it only to pre-fill your form, and you check every field before you send.
Taskly is an equal opportunity employer. We welcome people of every background, gender, age, religion, disability, sexual orientation and nationality, and we don’t ask about any of them. If anything about the process doesn’t work for you, tell us in your application and we’ll change it.
Apply for Customer Success Manager
Your resume and a few questions. About five minutes, no cover letter, no account.
Apply now →