Business Services
B. Stanley Sampreeth Kumar
Return & Refund Workflow Case Study · CRM, Trackers
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About B.
I'm B. Stanley Sampreeth Kumar, based in Sullurpeta, India. Operations-minded Business Analyst who builds a structured case for how a process breaks and writes the fix in language a non-technical stakeholder can act on immediately, developed through independent case studies on companies including Meesho, Paytm, HSBC, and Transect. Two of these case studies were reviewed directly by the companies' own Operations Manager and COO, both of whom confirmed the findings were relatable to their real operations. Writing has been featured in BA Digest and quoted publicly by Howard Podeswa, author of The Business Analyst's Handbook. Most recently I worked as Return & Refund Workflow Case Study at Meesho (2025). Owned end-to-end analysis of the return and refund process, isolating six structural gaps behind delayed and inconsistent resolutions; designed a milestone-based, SLA-driven communication model to automate customer updates. Before that: CRM Deal Hygiene Automation at HubSpot Pipeline Monitoring (n8n Build), Customer Onboarding & Compliance Workflow Case Study at HSBC and Revenue Operations & CRM Governance Case Study at Transect. Certifications: Project Delivery in Business Analysis & Capstone Project — Microsoft; Data for Business Analysts Using Microsoft Excel — Coursera; Master Business Analysis & Product Development — Udemy; Business Analysis Fundamentals — Microsoft. I studied Bachelor of Technology, Mechanical Engineering, RGUKT RK Valley, Idupulapaya, Andhra Pradesh.
What B. loves doing
What B. does
Business Services
Experience
2025
Owned end-to-end analysis of the return and refund process, isolating six structural gaps behind delayed and inconsistent resolutions; designed a milestone-based, SLA-driven communication model to automate customer updates.
2025
Built an automated CRM pipeline hygiene system on real HubSpot deal data, flagging deals with no recent activity, passed close dates, or missing required fields; delivered digest via Slack and CSV audit log.
2025
Mapped customer onboarding and compliance workflows, surfacing dependencies and bottlenecks; wrote compliance-aligned workflow recommendations to remove friction without compromising regulatory requirements.
2025
Owned a full operational scalability assessment, built a 30-day improvement framework closing process gaps behind lead-to-revenue delays; mapped As-Is and To-Be process flows to improve handoff efficiency.
2025
Conducted governance and operational risk assessment, wrote recommendations focused on operational resilience and risk mitigation; reviewed by Paytm's COO.
2025
Designed dashboard logic and data validation frameworks to monitor key operational metrics and flag anomalies for stakeholder decision-making.
Where & when
Trust & credentials
Interviewed & approved
Personally interviewed by our founder before their first job
Identity verified
Government ID on file
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