Admin Support
Prashant Sharma
Admin Support Specialist | Live Chat & Order Tracking
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About Prashant
I provide admin support as a Customer Support & E-commerce Operations Specialist at Elysee Decor (P&R Groups), handling live chat and digital inquiries on accounts, orders, payments, returns, and delivery status. I reviewed over 1,000 outputs for NVIDIA as an Associate Prompt Engineer at Randstad India, documenting inconsistencies and delivering actionable findings. I work with Jira ticket tracking, case triage, CRM-style record maintenance, and escalate technical issues while maintaining structured documentation and follow‑ups. My skill set extends to Shopify, Freshdesk, advanced Excel, pivot tables, data verification, and cross‑functional coordination. I speak Hindi and English and am based in Muzaffarnagar, India.
What Prashant does
Admin Support
Works in English · Hindi
Experience
Jul 2025–Present
Managed frontline customer inquiries through live chat and digital channels, providing clear responses on accounts, orders, payment confirmations, returns and delivery status.
Aug 2024–May 2025
Reviewed 1,000+ outputs against defined quality guidelines, identifying inconsistencies and documenting actionable findings with strong attention to detail.
Where & when
Trust & credentials
Interviewed & approved
Personally interviewed by our founder before their first job
Identity verified
Government ID on file
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