Admin Support
Mehnaz Siddiqui
Admin Support CRM specialist
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About Mehnaz
Mehnaz Siddiqui delivers admin support and customer service across e-commerce and financial services, currently with Amazon. Over five years, I have resolved complex issues through multiple channels, maintaining high quality and productivity metrics. At Tech Mahindra I handled escalations, owned cases end‑to‑end, and mentored new staff while keeping quality and satisfaction scores high. Earlier at Concentrix I supported financial service clients, consistently hitting KPIs. I work with CRM, Jira, and RT ticketing, driving process improvements and root cause analysis. I speak English and Hindi and live in Malad West, India.
What Mehnaz does
Admin Support
Experience
May 2026–Present
Deliver exceptional customer support through multiple communication channels, resolve complex customer issues while maintaining high quality and productivity metrics, investigate cases, coordinate with internal teams, and ensure timely resolution.
Aug 2023–Oct 2025
Managed complex customer enquiries, handled escalations, signposting, acknowledgements, and end-to-end case ownership, worked extensively with CRM, Jira, and RT ticketing systems, mentored new team members and maintained excellent quality and customer satisfaction scores.
Jan 2019–Nov 2022
Supported customers across multiple financial service domains, logged and tracked cases using CRM and ticketing systems, consistently achieved KPIs while delivering outstanding customer service.
Where & when
Trust & credentials
Interviewed & approved
Personally interviewed by our founder before their first job
Identity verified
Government ID on file
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