Business Services
Abin Chacko
Senior Operations Associate, Quality Assurance (Insurance)
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About Abin
I'm Abin Chacko, based in Bengaluru, India. Operations and research professional with 5+ years of experience in quality assurance, operational reporting, workflow monitoring, and process improvement. Skilled in Excel, SQL, Python and Power BI, with experience identifying operational inefficiencies and coordinating cross-functional improvements. I work as Senior Operations Associate, Quality Assurance (Insurance) at WNS (Capgemini) (2025 – now). Document business requirements and translate them into structured QA workflows and validation scenarios. Execute quality assurance checks for insurance claim validation processes; reported 98% accuracy. Before that: Operations & Supply Executive at Legup, Platform Experience Analyst at Accenture and Research Analyst Intern at STEM Insights. Projects: Stock Market Regression Analysis; ESG Impact Assessment; Supply Chain Optimization Case Study. Skills: Operations analytics, KPI reporting, Excel, SQL, Google Sheets, Process improvement, Root-cause analysis and Stakeholder communication. I studied MA, Applied Economics, Christ University, Bengaluru and BA, History, Economics and Political Science, Christ University, Bengaluru.
What Abin loves doing
“I love exploring ideas, seeking truth, and uncovering how the universe works. Researching new things sits at the core of what I do—connecting questions across science, technology, history, and ideas to build clearer understanding, much like the curiosity that drives your own hobby of digging into the unfamiliar.”
What Abin does
Business Services
Experience
2025–Present
Document business requirements and translate them into structured QA workflows and validation scenarios. Execute quality assurance checks for insurance claim validation processes; reported 98% accuracy.
Jan 2025–May 2025
Analyze supply chain workflows and operational data to identify inefficiencies and support planning. Recommend vendor allocation improvements; reported 12% reduction in operational costs. Coordinate supply and logistics functions, reporting and process documentation.
2019–2021
Monitor high-volume platform operations, support issue resolution and provide operational updates. Prepare reports and documentation for business stakeholders and coordinate across teams.
2023–2023
Conduct ESG and market research using qualitative and quantitative sources. Analyze findings and prepare research summaries, presentations and stakeholder reports.
Where & when
Trust & credentials
Interviewed & approved
Personally interviewed by our founder before their first job
Identity verified
Government ID on file
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